21 March 2020 10:35
Theatres are closing their curtains and sports events and festivals are being cancelled including Glastonbury and the Grand National. If you are worried about being out of pocket on tickets, here's how to ensure you get your money back. If the event is cancel You should get your money back if the event is cancelled. "Under contract law, if you buy a ticket for an event and the person who took your money can't fulfil that contract, you're entitled to a refund", says Gary Rycroft, solicitor and partner at Joseph A. Jones & Co. In the first instance, contact the company you bought your ticket from, however worth knowing any refund is unlikely to include booking fees or postage charges.
You may have extra protection depending on who you bought your ticket from. The 'Society of Ticket Agents and Retailers' has a members' code of practice and includes many theatres along with ticket sellers like Ticketmaster, theatremonkey.com and See Tickets. Secondary sellers like StubHub are offering refunds on tickets, or vouchers worth 120% of the original purchase price, to use against any future bookings. If the event is postponed Hang on to your ticket as you may need to produce it for a replacement once a new date is announced. However if you can't make the new date, you should get a refund. Recovering extra costs If you've booked a hotel to stay over after the event and no longer need it, you've no automatic right to a refund if you're the one cancelling, but worth contacting the hotel or company you booked with to check its cancellation policy. Booking.com usually offer free cancellation up to a certain time limit, while Premier Inn has a new temporary policy where customers can cancel pre-booked stays until 31stMay. Season tickets If you're going to be working from home for the long term may be worth getting a refund on your train ticket. Rules state that with weekly tickets you'll need at least three days left and with monthly or annual tickets, it's seven days. However refunds on annual season tickets may actually be next to nothing if you've got under two months left, because of the way discounts are applied. There's usually a £10 'admin fee', however some operators including Chiltern are currently waiving this although others like Greater Anglia still impose it. Aquir Getty Images Hand in your ticket in at the ticket office you bought it from for a refund, or for online purchases, contact the train operator. There's a list of train operators on the National Rail website. If you've bought a ticket for a specific journey and no longer want to travel you can get a refund depending on the ticket type. With 'Off Peak' or Anytime' tickets you can get your money back with the usual £10 'admin fee' being waived. With 'Advance' tickets, (which are non-refundable), you can rebook free of charge for a later date. Cancelling direct debits If your gym or after school kids club is temporarily closed don't cancel your direct debit or you may lose out when services restart or have to pay a 'joining' fee to start again. Many businesses could struggle financially if they're having to dish out partial refunds and are trying to offer alternative options. Gyms including PureGym and David Lloyd are open, but allowing customers to 'freeze' their membership free of charge, and organisations like the National Trust are opening parks and gardens free of charge to everyone, although its houses, shops and cafes are shut. Like this article? Sign up to our newsletter to get more articles like this delivered straight to your inbox. SIGN UP