24 December 2020 18:43
Eon took its direct debit today and had to apologise to furious customers on social media who compared the firm to Scrooge. A number of customers on Twitter complained about unexpectedly having money taken from their bank accounts. Eon has apologised to customers for taking direct debits early (Credit: Pexels) What have Eon customers said about the direct debit issue? On Twitter, one customer vented: "Gee thanks @eonenergyuk for taking £62 out of my account on Christmas Eve, almost 2 weeks before the DD is actually due!" Another fumed: "Many thanks to @EONHelp who took the direct debit for my energy bill TODAY when they usually take it on the 1st of the month. A number of Eon customers, meanwhile, complained about the direct debit situation on Twitter (Credit: Pexels) A third tweeted: "Eon energy has just wished their customers merry Christmas by taking money from customers' account today.
Finally, a fourth vowed to find a new supplier as they wrote: "@EON_SE_en my job today [is] searching for a new energy supplier, please answer live chat seeing as most people don't have time to wait an hour and a half for you to answer phone calls." Many thanks to @EONHelp who took the direct debit for my energy bill TODAY when they usually take it on the 1st of the month. A lovely Merry Christmas from Ebenezer Eon, because they never actually informed me they were taking payment early! @eonenergyuk @TheSun Eon energy has just wished their customers merry Christmas by taking money from customers' account today which will make it twice this month. We are aware of the issue affecting some customers' Direct Debits and are working to resolve the situation and return the money on 29th December. A statement read: "We are sorry for this error and are taking steps to contact affected customers where we can, as well as putting information about the issue on our website and social media channels.
"They knew about this yesterday as I contacted them due to my bank notifying me of a [direct debit] from them due today and they told me it was a system error and I was not to worry despite my reservations," said one Twitter user. They added that customers will not be refunded until next week, on December 29, but said that any who have been charged by their banks because of the error will be refunded. Furious Britons slammed energy giant E.On on Thursday for taking their January payments up to ten days early, leaving their Christmas 'ruined' One distraught customer wrote: 'Christmas ruined, can't afford to pick up my pre-ordered Christmas shop today because Eon took my direct debit early' A third, a single parent suffering from fibromyalgia, said: 'So @eonenergyuk have taken a direct debit a week early and left me with nothing in my bank.' One 'mortified' customer said their direct debit had been taken 11 days early, making them overdrawn. An E.On spokesman said: 'Due to an IT issue, we have inadvertently taken Direct Debit payments early from some of our customers. 'We are sorry for this error and are taking steps to contact affected customers where we can, as well as putting information about the issue on our website and social media channels.