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23 July 2020 18:38

Garmin Connect

Don't panic: Garmin Connect is down and runs aren't syncing

If you've struggled to get your Garmin watch to sync to your phone this morning, you're not alone - Garmin have reported problems with their servers, which is affecting the Garmin Connect app. In a statement shared on social media, Garmin have said, 'We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time. 'This outage affects our call centres and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience.' Garmin India's Twitter account also shared a similar message earlier today. So, while your Garmin watch will have recorded your run today, you might have to wait a while to sync those all important stats to your phone.

Here's hoping Garmin Connect is up and running soon! Sign up to our newsletter to get more articles like this delivered straight to your inbox. This content is created and maintained by a third party, and imported onto this page to help users provide their email addresses. If you're a Garmin Connect user and you're wondering why your runs won't sync, don't panic. The Garmin service is currently experiencing a near global outage leaving users frustrated.

The issue seems to be affecting both the Garmin Connect app and web dashboard, with users unable to log in. Update: Tacx has tweeted that its outage is affecting Garmin Connect – so the issue may be out of Garmin's hands: And it also means that any runs recorded on Garmin devices can't be synced to Strava either. If you're having trouble syncing your phone with your Garmin smartwatch, it's not your fault. Garmin Connect has been suffering an outage that has stretched on for several hours, starting at around 11:30 p.m. ET on July 22 according to comments on Twitter. As the hours stretched on, it eventually admitted it was suffering an outage that affected almost every consumer-facing area, including its app, site, and even customer support centers.

Our servers are currently down for maintenance & it may limit the performances of Garmin Connect Mobile & Website, and Garmin Express. Interestingly, having Garmin's backend service disrupted means that not only can you not use its cloud services, you can't even sync your watch locally to the app. We'll keep an eye out for when Garmin is restored and update this article when that happens. Garmin's online Connect service has gone down, leaving users unable to share their runs. Users are also unable to sync their data through the mobile app.

The problems with those services also mean that a range of features can't be used on Garmin's own devices: it is not possible to create new routes to go running or cycling, for instance, or to share those activities on services like Strava once they are completed. The devices themselves continue to work as normal with the data they do have, however, meaning that any data collected during the outage will be safe. Garmin's devices store information on the watch but then communicated with the company's online services – either through a connected phone or computer, or directly over WiFi – to sync that information, allowing it to be analysed in more detail or pushed to other services. The phone app that syncs with its devices requires an internet connection to do so, meaning that all of those features have broken. As well as problems with syncing or accessing the dashboard to view already synced data, Garmin's retail website, its customer support services and its forum pages for users appeared to be affected by the outage.

Garmin's website indicates that the problem is a result of the site being down for maintenance, though does not say how long that will be last. Garmin wrote on its official Twitter pages that the problems were also affecting its call centres, leaving users unable to get in touch through calls or online messages. "We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time," it wrote. "This outage also affects our call centres, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologise for this inconvenience." Garmin's status page confirmed that the outage appeared to be affecting all of the company's online services, from sending courses to a device to syncing activities to other services. It is possible to manually update services like Strava by plugging the device into a computer, downloading the file that is created for a given workout, and manually uploading that file through the third-party app's website. There is a huge server outage which has effected Garmin Connect users across Europe, Australia and North America. This includes restarting the device, updating the software, restarting the Bluetooth connection and more. Interestingly, Garmin has issued an update to the app today. Log into Garmin Connect and you'll get the following message. Users reported they have been unable to sync their fitness trackers and smartwatches, log into the app or access the web dashboard. Just keep using your Garmin device as usual and leave the sync for when everything is up and running again. We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time. The outage is also affecting their call centres and Garmin is currently unable to receive any calls, emails or online chats. They are working on the issue and hope to have things up and running soon.

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