19 November 2020 06:33
UK delivery firm Yodel has disputed a claim by retailer Game that last-minute network issues had caused delays to some PS5 pre-orders. In an email sent to customers today, Game claimed that some PS5 pre-order customers might not receive their console on Thursday because Yodel had informed it of last-minute capacity issues earlier in the day, forcing the retailer to take on additional couriers. However, in a statement issued to VGC, Yodel disputed the suggestion it had informed Game of logistical issues at the last minute and claimed that it had been "consistently clear" with the retailer on its order volumes. A spokesperson for the company said it was "deeply disappointing" that its name had been "incorrectly used" in an email sent to Game customers and insisted there were no delays within its network. Our client is GFS, a fulfilment business who work in partnership with Game," a spokesperson told VGC.
"We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel's name has been incorrectly used in an email to customers on the status of orders. "There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel," it added. Following Game's message to customers on Wednesday, "Yodel" started to trend on Twitter in the UK as customers took to social media to vent their frustration over the potential delay. Game wrote in its email to customers: "We would like to apologise for any disappointment that this may cause you but we can assure you that your console is packed and ready to be delivered by one of our couriers." Amazon will be taking new PS5 orders in Europe on November 19, as will Game and Currys in the UK. UK retailer Game is communicating to customers that some PS5 pre-orders won't arrive on launch day.
The issue, Game says, is out of its hands. Apparently, the courier told the retailer that it won't be able to deliver every PS5 pre-order on release day. In an email (via VGC), Game had the misfortune of letting its customers know that they might not get their PS5s at launch, explaining that it used multiple couriers to fulfill pre-orders. "Due to the volume of PlayStation 5's in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all retailers and couriers," Game said. "Our aim has always been to ensure that as many orders arrive on time for release day as possible therefore, we have had to secure multiple couriers to help try to achieve this." "However, for reasons beyond the control of Game, [our courier] has informed us today (November 18) that not all orders due to be delivered by them will be delivered on release day. This is due to capacity issues in their delivery network and may mean that your tracking information is not fully updated until Friday." If you're one of the customers that received an email like this, you can track your PS5 shipment here - at the least, you'll get to know when you'll get your pre-order. PS5 launched on November 12 in North America and Japan, and it's releasing in the UK a week later on November 19. Still struggling to secure a console? Here's where to buy a PS5 right now. Initially our story referenced Yodel as the courier company involved with the Game delivery delays. However, we have since been sent this statement and have amended our story accordingly: "Yodel does not work directly with GAME. Our client is GFS, a fulfilment business who work in partnership with GAME. We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel's name has been incorrectly used in an email to customers on the status of orders. There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel." "The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for." There are already plenty of PS5 launch games to keep you busy once you get your console, but there are also a ton of upcoming PS5 games to look forward to.