14 December 2020 18:37
Google is down this morning, with thousands of users reporting issues with their Gmail and YouTube accounts. More than 50,000 people reported outages with the world's largest search engine on December 14. Gmail, YouTube, and dozens of the various services in Google's suite of products were not loading, unresponsive, or showing error messages. An error alert is coming up for many users which gives a 404 message and says: "The server cannot process the request because it is malformed. The cause of the outage was unclear but users were still able to access the websites' landing pages in "incognito mode".
The outage also affected Google-connected smart devices, such as its Home speakers, and had a knock-on effect on other apps which require users to log in with their Google details. Google's search engine, however, remained unaffected by the issue. Many turned to Twitter - thankfully not owned by Google - to find out what was going on. One posted: "Realising that your work greatly relies on @google. On the plus side, NO WORK!!!" Google down: YouTube, Gmail, Drive and Docs all crash worldwide – latest updates People have been unable to access Gmail, Google Drive and YouTube from around 11.30am on Monday Google services have crashed worldwide, with Gmail, Drive and YouTube all down.
People started reporting issues at around 11.30am. The i newsletter latest news and analysis Email address is invalid Email address is invalid Thank you for subscribing! Sorry, there was a problem with your subscription. Down Detector's live outage map shows problems across the globe, but particularly in the UK. When people try to access Google services it displays an error. "The server cannot process the request because it is malformed. It should not be retried. That's all we know," it says. I can't access all of my accounts? Is Gmail down??#Google pic.twitter.com/iNoZfkmUls — Just Egg???? (@Just_Egg13) December 14, 2020 The technology giant's service status website confirmed the firm's entire suite of apps had suffered an outage, but did not confirm what had caused the issue or a timeframe for when services would return online. Google's range of services also includes Google Maps, as well as Calendar and its cloud storage Google Drive app – all of which were listed as down by the tech giant. Down Detector also reported users had flagged issues accessing the Google Play Store and the Google Meet and Hangouts communications tools. Google said it was "aware of the problem" and that it had left the "majority" of users unable to access its services. Why is YouTube down? Down Detector shows issues with Google across the globe, but particularly in the UK (Photo: Down Detector) YouTube is owned by Google, so has also been affected by the outage. Visitors attempting to visit the YouTube website were met with an error message which said: "Something went wrong", accompanied by an image of a monkey holding a hammer. Is Google search still working? The error message displayed by Google (Photo: Google) Google search still works as normal, but Gmail and all Google Drive services remain down. The cause of the outage is not yet known, nor when the services will be back. Some of Google's services are among the most widely used in the world – YouTube has more than two billion active users, while Gmail is the world's most popular email platform with other 1.5 billion users. Many took to social media to share their frustration with the outage, with the technology giant quickly trending on Twitter.