Was it genuine? We graded the Oscars using a crisis PR perspective. Admit There's a Problem (Grade: C-) One of the basic tenets of PR crisis response is owning your shortcomings. To its credit, the Oscars acknowledged the diversity issue several years ago in response to the 2016 backlash. 2017 included multiple nominations and wins for women and people of color. 2018 finally included a nod to female directors, with the nomination of Greta Gerwig for "Lady Bird." Good. But 2020 seemed to go back to the same ol', same ol'. This was confusing in a year where many films' talented leaders were women. The Oscars show acknowledged its mistakes live, on stage, but without an official statement, explanation or apology. PR doctrine is that part of owning your mistakes is issuing a statement. Songs and skits skirting the issue are a contribution, but fall flat with the real issue. The Academy needs to be upfront with the public regarding its nomination process, and ask itself why this process fails to include a more diverse nominee pool. Launch an investigation. Releasing a statement, any statement, regarding this issue would bring viewers and entertainers to a greater understanding. Be as Clear and Transparent as Possible (Grade: D) As noted above, the Academy was silent regarding process or acknowledgement of its diversity issue. Attempts during the show to display "diversity" seemed forced or foggy at best. Performers and presenters almost seemed to go rogue at times, leaving fans wondering if comments were scripted and part of the Academy's strategy. Why did Eminem show up out of nowhere? Was Chris Rock and Steve Martin's bit an attempt to have celebrity mouthpieces point out, but ease over, the issue with laughter? Viewers were left with more questions than answers. Strike the Right Tone with Your Communications (Grade: C) When trying to right an organization's wrongs the most important part of messaging lies in authentic delivery. Does the statement or action seem to come from a genuine place? Viewers, attendees and possibly some of the presenters and performers seemed confused and almost suspect by some of the messages the Academy delivered Sunday night. It's easy to say one thing and do another. Pointing out the Oscars' first female conductor, Eimear Noone,—but only allowing her to conduct one portion of the program during the Best Original Score nominees—which a woman won, was a nice touch. Yet it seemed forced, as if the Academy was saying—'Hey, see, we honor women too!' As noted earlier, after making mistakes, it's best to own them, instead of glossing over them. Thankfully, spirited performers like Monae, Martin and Rock had the guts to call out #OscarsSoWhite and the lack of diverse nominees. The Oscars had to take it on the chin. How will the Oscars move forward? Has the Academy learned from its mistakes, or will we see a repeat performance of nominations in 2021? The next step is actually to do something about the diversity issue. Look at the process and the nominating committee. Make necessary changes to reflect the industry's modern look. and they just might be able to have a show without controversy. Note: For more about crisis, attend PRNEWS' Crisis and Measurement Summit, Feb. 25-26, in Miami. The 2020 Oscars got off to a scorching start as superstar comedic actors Chris Rock and Steve Martin went in hard at the Academy Awards for a conspicuous lack of diversity among this year's nominees. Advertisement After a few pedestrian jokes, Rock shined the light on Cynthia Erivo, who was nominated for her dynamic portrayal of Harriet Tubman in the critically acclaimed film Harriet. "Cynthia did such a great job in Harriet hiding Black people that the Academy got her to hide all the Black nominees," Rock said. "Cynthia, is Eddie Murphy under the stage?" Murphy was considered a lock to be nominated for his starring role in the Netflix film Dolemite Is My Name, but he was shut out. In fact, Erivo was the only Black acting nominee of the night, as the comedians also pointed out. Martin, looking back at the history of the Academy Awards, pointed out that "in 1929, there were no Black acting nominees." "And now in 2020, we've got one!" Rock said facetiously. The biggest controversy concerning this year's Oscar nominees was the absence of any female directors. Martin mulled over the exclusion: "I thought there was something missing from the list this year." "Vaginas?" Chris asked to thunderous applause. Check out the funny opening to the 2020 Academy Awards ceremony below, courtesy of ABC: