01 July 2020 10:32
NEXT shoppers have been left furious after the VIP sale online crashed the website and hundreds of customers missed out on bargains. The retailer is launching the 50 per cent off sale tomorrow, July 2, but loyal shoppers were able to book VIP slots for early access yesterday. 4 Next shoppers have been left furious after the VIP sale online crashed the website Credit: Getty Images - Getty But due to technical problems with the online system, some customers couldn't buy anything in the sale. Scores of shoppers have complained about the problems on Twitter. Some shoppers said they kept on getting error messages when trying to access the sale, while others had their slots pushed back to later in the day.
When they were then given access to the sale, the retailer had sold out on most items. 4 One shopper kept on getting error messages when she tried to access the sale 4 Another customer had his slot pushed back by two hours 4 Another Next shopper with a VIP slot slammed the retailer for the problems One customer said: "@nextofficial So disappointed, my first ever VIP sale preview and I've had error messages all evening, so frustrating. "Are there still going to be preview slots before the main sale please?" While another added: "What total waste of time #Next VIP sale booked for 19.00 previewed what I wanted then tried to login to find my slot had been moved to 21.00!!! And a third one said: "I didn't realise VIP stood for Virtually Impossible to Purchase! How to get a Next VIP sales slot VIP slots are offered to customers who have a Nextpay credit card and account.
The retailer said on Twitter yesterday evening: "Sorry if you are having problems accessing our VIP sale online. The Sun has asked Next whether the issues have now been fixed and if those who missed out will get a new slot. If you missed out, it could be worth trying the main sale when it launches at 5am in Next stores and on its website via the clearance tab. There should be great bargains on offer, with discounts apparently starting at 50 per cent off. It is not yet clear how high the discounts will go, but the retailer has previously slashed prices by up to 70 per cent. 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Find out What's On in Liverpool as lockdown eases by signing up to our newsletter What's On Thank you for subscribing We have more newsletters Show me See our privacy notice Invalid Email Next's sale is being slammed by customers this morning as "absolutely shambles" after website errors left many unable to order anything, despite having VIP slots. Next's sale is due to launch across stores this weekend, but as always, regular customers were able to book a 'vip slot' designed to give them early access to the savings. However, many have now taken to Twitter after being left unable to make any purchases after queuing for around two hours to get onto the website. User @KerriwAllison83 said: "You spend hours previewing the sale and for what... oh yes Next to allow too many people to register for the 5pm slot so it crashes. Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. @blabber247 said: "Well done #Next on your not so VIP #Nextsale. Had my confirmed 7pm slot bumped back to 930pm after 50 mins in the Q. @Alichicken1974 said: "@nextofficial don't bother using your VIP slot people!! What a joke I have been on since 4.30pm and had all sorts in my basket and it's crashed every time and emptied basket out. @allchnage79 said: "When it's 8.20pm and your Next sale slot was 6pm.....still can't get in?!? @nextofficial #nextonline #vip????" Next Sale... After my VIP slot being delayed time and time again, now I'm in a queue with no idea how long I'll have to wait or if it will even work. Some shoppers even said they had waited in a queue online for two hours as they tried to access the slot they had booked. User @Jannie_MJ said: "I've been waiting in the queue for two hours only half way there." Next did send a message to shoppers apologising for its website problems and reassured shoppers its teams were working hard to resolve the issues. The retailer tweeted: "Sorry if you are having problems accessing our VIP sale online. Next's sale is due to drop across its stores from 5am (depending on the opening hours of your local store) on Saturday, July 4 and will offer half price savings on all its departments including clothing and homeware. Social distancing measures will be in place at stores and customers limits will be in place meaning you may be asked to wait in a queue outside before being allowed in. Sign up to FREE email alerts from BirminghamLive - What's On Subscribe Thank you for subscribing We have more newsletters Show me See our privacy notice Invalid Email Next shoppers have been left utterly livid after spotting a major issue with the retailer's sale. The 2020 sale has launched, with a VIP sale for customers on Tuesday, but customers at the high profile high street giant have been left furious. Seething shoppers have inundated Next with angry tweets on social media, causing the high street chain to post a statement. "Sorry if you are having problems accessing our VIP sale online. Please keep trying," Next told customers. We spend with you all year which is why we get the privilege of the VIP sale. Poor customer service at all levels" a second agreed. Many were left unable to make any purchases after queuing for around two hours to get onto the website. A third fumed: "I'm not going to waste any more time - keep trying isn't a great message. You give out timed slots so you should know how many people are going to log in." "After the fiasco with the last sale and now this I'm losing faith in you, cancel today and start it tomorrow with the same time slots to make it fair," another wrote. "I didn't realise VIP stood for Virtually Impossible to Purchase! "You promised those who had their orders cancelled priority VIP slots. Your customer service is shocking," another wrote. While a fellow shopper fumed: "Next you are a joke, can't organise anything"