18 November 2019 16:37
Thousands of Sky broadband customers were unable to get online this morning, as a major outage appears disrupted service across parts of the country. Problems started at around 06:00 GMT, according to Downdetector, which monitors online outages, with customers in the South of England appearing to be the worst affected. The vast majority of those complaining about problems on Twitter and other online forums said they were unable to access the internet via their Sky routers. 'Our broadband service is back up and running, and we're sorry for the disruption caused to some of our customers this morning,' a Sky spokesperson said in statement to MailOnline. Sky customers in the south of England appearing to be worst affected, according to Downdetector, which monitors online outages Problems started at around 06:00 GMT and were resolved by around midday, according to Sky. The network is now operating normally.
The problem stemmed from a broken network card - which is a piece of hardware that connects to a physical network cable to manage network traffic. Sky engineers were able to fix the card and get services back up and running by around midday. 'We are aware of an issue affecting some of our customers broadband across parts of the UK, we're sorry for this,' Sky said in a statement on it official Twitter support account earlier today. Keep up to date on the My Sky app or our service status page: /#/uk/issues.' Sky acknowledged the outage in a statement on its official Twitter support account, and directed customers to its service status page The My Sky app, which customers can use to manage their accounts, is also inaccessible, according to some reports Several customers pointed out that they were unable to check the My Sky app, as it was one of the services affected by the outage. The company's status page was showing a red icon indicating 'issues' with Sky Broadband and Talk services for most of the morning.
Some users suggested using a virtual private network (VPN), which allows web users to create a secure connection to another network over the internet, as a 'temporary fix'. 'If you have a VPN browsing works fine through that. I'm on SKY and accessing a VPN and everything is working fine,' one user wrote on the Downdetector forum. Sky's service status page shows that there are 'issues' with broadband and talk services, and the next update will be provided at 1pm Sky says it has 'the right people working hard to fix this'. Problems reportedly started at around 06:00 GMT The news comes after the Labour Party last week announced a plan to offer free full fibre broadband to every UK home by 2030 if it wins the election. The plan would involve bringing the Openreach element of BT - which is responsible for installing and maintaining phone and internet infrastructure across the country - back into public ownership. Shadow Chancellor John McDonnell said the roll-out would cost £20 billion, and maintenance of the network would be paid for by a tax on multinational tech companies, such as Apple and Google. Several Twitter users joked that the Sky broadband outage has provided Labour leader Jeremy Corbyn with ammunition to push ahead with his plan. The video will start in 8 Cancel Get the biggest daily stories by email Subscribe Thank you for subscribing We have more newsletters Show me See our privacy notice Could not subscribe, try again later Invalid Email BT customers have been left fuming - alongside Sky account holders - after being left unable to access internet. The two firms have both confirmed outages after customers were left frustrated this morning (Monday, November 18). Sky have been experiencing problems this morning, with issues starting around 6.58am according to Down Detector, the independent outage monitor. Sky's help team have tweeted to say they are aware of the issue and are "working hard to fix" it. The tweet said: "We are aware of an issue affecting some of our customers broadband across parts of the UK, we're sorry for this. We have the right people working hard to fix this." According to the Sky Service Status page, engineers are "working hard to investigate and resolve the issues" and will provide another update at 1pm. And BT customers later also faced problems. Customers are not happy and have vented their frustrations on Twitter. "Yet again @SkyHelpTeam sky broadband is down AGAIN!!!! I wonder why I bother paying the monthly fee!! I use more of my mobile data when at home these days," complained one. Another responded: "Hard to do as you advise because Sky is down and so we can't access the status page or the app." "It's great putting up a link to the issue, but we can't access the link OUR BROADBAND ISN'T WORKING!," a third echoed. Another did try and make light of the situation adding: "Waking up this morning to find my sky broadband is down, what a great start to the day.... how am I supposed to watch my cats do the silliest things to motivate me through my Monday morning."