28 November 2019 14:55
Image copyright Getty Images TSB has announced the 82 branches it plans to close in 2020, with much of the country affected. Earlier this week, the bank announced there would be closures as part of a plan by new chief executive Debbie Crosbie to make £100m of cost cuts by 2022. The bank said that 370 positions would be hit by the closures. It said it would offer help to customers and staff affected by the move. The bank is repositioning itself following its IT crisis last year, which affected 1.9 million customers.
Robin Bulloch, customer banking director at TSB, said: "We will fully support customers through this transition. "We realise this is difficult news for our branch partners and will do everything to support those affected to offer voluntary redundancies and redeploy as many people as we can to other roles." At the end of 2020, TSB will have a network of 454 branches. List of affected branches The branches affected, and the month of closure in 2020, are: North England: Wigton (June) Newcastle Upon Tyne - Chillingham Road (September) North West England: Urmston (June) Chester (June) Chorlton, Manchester (October) Congleton (October) Warrington - Penketh (October) Leyland (November) St Annes-on-Sea (November) Ormskirk (November) Yorkshire and the Humber: Headingley, Leeds (February), Thorne (April), Skipton (May), Hull - Willerby (May), Normanton (May), Todmorden (June), Brough (July), Market Weighton (July), Shipley (November), Harrogate (November) East Midlands: Leicester - Cavendish Road (May) Eastern England: St Albans (September), Ipswich - Felixstowe Road (September) West Midlands: Birmingham - Great Hampton (April), Coventry - Walsgrave Road (April), Pershore (May), Cannock (September), Rugby (September), Warwick (September), Birmingham - Stirchley (September), Lichfield (October), Stourbridge (October), Coventry - Jubilee Crescent (November), Leamington Spa (November), Sutton Coldfield (November), Bearwood Road, Smethwick (November) South West England: Moreton-in-Marsh (May), Okehampton (May), Stroud (June), Poole (October), Salisbury (October) South East England: Abingdon (April), Burgess Hill (April), Sidcup (June), Amersham (June), Guildford (July), Ashford (September), Woking (September), Redhill (October), Basingstoke (October), Worthing (October), Fareham (October), Cowley (November) London: Elephant and Castle (February), Holborn (May), Finchley (June), Barkingside (September), Wandsworth (September), Bayswater (September), St James's Park (September), Chingford (November), Gidea Park (November), Old Street (November), Twickenham (November), Potters Bar (November) Scotland: They include Great Hampton in Birmingham in April, Cannock and Stirchley in Birmingham in September, Lichfield and Stourbridge in October, and Bearwood Road in Smethwick in November. TSB said that it was cutting back its locations to refocus on profits, and will replace workers' tasks with automated processes. As part of the plan, 82 branches will be shut next year across the country.
In a statement, the company said that the closures were a "response to changing customer behaviour", accompanied by a £120m investment in their digital channels. Around 370 jobs will be affected by the closures, though TSB said they were "committed to maintaining a national branch footprint". Following the closures, 65% of the country's population will live within four miles of a TSB branch, the company said. Robin Bulloch, Customer Banking Director at TSB, said: "We have made the difficult decision to close 82 branches, today announcing the locations. We will fully support customers through this transition.
The High Street branch has been confirmed as one of the closures, and is estimated to shut in July next year. Chiefs say the decision has been made to close the "quieter branches". The firm also has premises in Alexandria and Helensburgh but these will remain open. TSB announced on Monday that it is reshaping its branch network to ensure it "meets the changing needs of customers". Robin Bulloch, customer Banking Director at TSB, said: "We have made the difficult decision to close some of our quieter branches and will fully support customers through this transition. "We realise this is difficult news for our branch partners and will do everything to support those affected to redeploy as many people as we can to other roles and keep compulsory redundancies to a minimum." Estimated closure dates are given, but TSB say full details will be provided to those customers impacted in due course. The firm is closing 82 branches across the UK. It's reported that up to 400 jobs could be at risk from the cutbacks, although TSB has said it will try to find new roles for those staff affected elsewhere in the group. In a statement, TSB said their network was "difficult to sustain" after acquiring a large number of branches from Lloyds Banking Group in 2013. It reads: "Today, a significant number of TSB branches have low customer numbers and transactions are decreasing year on year. In the last two years alone, TSB has seen branch transactions drop by 17 percent as customers increasingly choose to bank online or by phone. Following these planned closures, the bank will still have a strong Scottish presence with 134 TSB branches covering Scotland." TSB has confirmed the closres as part of a three-year strategic plan. TSB: To close 17 branches in Scotland. TSB has announced the closure of 17 branches across Scotland. The closures come as part of the bank's three-year strategic plan that was confirmed on Monday. Among the branches affected will be: Barrhead, Glasgow-Govan, Bishopbriggs, Milngavie, Dunbar, Portobello, Jedburgh, Kinross, Tain, Uddingston, Edinburgh-Clerk Street, Carluke, Brechin, Dumbarton, Clarkston, Edinburgh-Morningside and Wishaw. The closures are all estimated to take place between April and September 2020. A spokesman for TSB said: "Closing branches is always a difficult decision with changes impacting people and communities. "To help address this, TSB is launching a range of new initiatives to help impacted customers with the transition." "In deciding which branches to close TSB conducted a detailed review and analysis of its current network, including its usage, proximity to alternative branches, the needs of vulnerable customers and the accessibility of alternative services such as free to use ATMs and the Post Office. "Following these planned closures, the bank will still have a strong Scottish presence with 134 TSB branches covering the country. "Our national branch network will still be large and will consist of 454 branches. 65% of the UK will live within four miles of a TSB branch. "While TSB is conscious that this will be a disappointing decision for some customers that use the impacted branches regularly, they will still be able to bank with TSB in multiple ways. "Customers can use any TSB branch and can also bank through telephony and online channels. In addition, TSB customers will be able to perform many banking tasks at their local Post Office." Download: The STV News app is Scotland's favourite and is available for iPhone from the App store and for Android from Google Play. Download it today and continue to enjoy STV News wherever you are.